Services
What we do
We supply machines, and then we look after them. Including machines we did not sell you.
Service lines
Everything we handle
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Supply — sales and rentals
New and refurbished machines to buy, or full-service and self-manage rentals. The machine follows the site, not the other way round.
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Installation and setup
Delivery, positioning, power, commissioning and training on the machine. Our own team, not a courier and a manual.
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Repairs and maintenance
Fault-finding and repairs by our own technicians — including on machines we did not originally supply. We look for the root cause rather than applying a temporary fix.
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Relocations and moves
Moving a machine between sites or within a building. These weigh 250–335 kg; it is not a two-people-and-a-trolley job.
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Parts and components
Vending machine parts and components, subject to stock levels and supplier lead times.
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Cashless upgrades
Fitting card, tap and QR payments to machines you already own, over MDB. Most modern machines can be upgraded rather than replaced.
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Custom builds and branding
Vinyl wrapping, reconfigured internals for unusual products, and purpose-built machines for activations.
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Stocking and restocking
On full-service rental we buy, own and load the stock, and set the product mix from real sales data after the first month.
Service standards
How we work
Our own technicians
We do not subcontract installations or repairs. That is why our Google reviews name the people who did the work.
Root cause, not a patch
A machine that is fixed properly stays fixed. Our technicians test before leaving site rather than declaring it done.
Down machines come first
A machine that is not selling is prioritised over routine work. It is losing you money every hour it stands.
We will tell you when we cannot
If a machine is not worth repairing, or a part is genuinely not available, you will hear that rather than a series of postponements.
Reviews
We strive for 5-star service, always
Every one of these is a real Google review, unedited. Read them all on Google — the count there is always current.
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What stands out most is his dedication to finding the root cause of any problem instead of applying a temporary fix. He always makes sure everything is working properly before leaving the site.
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Earl is a Champ - friendly, helpful & knows what he's doing while maintaining his professional approach. Also goes the extra mile in finding all possible solutions to any challenges.
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Great service from the IVS team, from maintenance of machines, service delivery, and a good range of quality vending options!
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Well organised , very helpful with fast response to enquiry , needed assistance on site with a machine and assisted us the next day.
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The guys at Vending Solutions were a great help for me to sort out my machine.
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Very professional service, I think they act on the principles of customers first.
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Very helpful, knowledgeable and professional. Highly recommended
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Excellent service and enjoyable to work with, would definitely recommend!
Questions
Questions about service
Who fixes the machine when it breaks?
Our own technicians. Installations and repairs are done by IVS staff rather than subcontracted, which is why our reviews name them.
How quickly do you respond to a fault?
We prioritise machines that are down over routine work. Response depends on where the site is and what has failed — we would rather tell you honestly when we can be there than promise a number we cannot hold.
Can you move a machine I already have?
Yes. We handle machine relocations and moves, including machines we did not supply.
Do you sell parts?
Yes — we supply vending machine parts and components, subject to stock levels and supplier lead times.
Need something fixed, moved or upgraded?
Tell us the machine and what it's doing. We service machines we didn't supply too.